IT Support
Source One’s dependable on-demand IT service and support center is here to help you 24 hours a day, 7 days a week, and 365 days a year.
Our engineers will service your computers, servers, networks, and email. We will upgrade and manage all hardware and software and assist you with on-site networking, hardware repairs, installs, updates, and more.
Emergency Service
We offer a wide range of response times to fit your needs. Whether you’re looking for 24-hour service, 4-hour emergency calls, or project work, Source One is here for your company around the clock and throughout the calendar.
In the event of an IT-related breakdown or disruption, we’ve got your back, responding to your issues rapidly, and with the best talent available. Whether we can solve your issue remotely or will need to dispatch a technician to assist you on site, Source One’s IT Support team can manage all of your IT needs.
Minimizing Disruptions
In addition to dispatching service requests, our agents maintain communication with company personnel to ensure everything possible is done to minimize disruption to your company’s day-to-day operations, and prevent unnecessary dispatches.
Software
Our Call Center utilizes our Joshua web support technology, enabling even store mangers to dispatch, via the web, an assigned, dedicated IT technician with immediate response.
Our web-based system allows you to check information online and features a highly automated process from ticket entry to completion and billing. Submit your own trouble ticket. Generate your own report. When a ticket is closed, you are notified, and you have the opportunity to view its resolutions when the tickets are closed so you know the cause of the issue and the solution our team provided.