Telephony Support
Source One’s network of telephony support engineers is standing by to assist you at every turn, from installation and testing to training and maintenance.
Our technicians can manage all of your telephony support needs, including:
- Site surveys
- Equipment installation
- Staging and performance testing and management
- Implementing MACs
- Recommending replacement components
- Resolving complex outages, incidents or problems
- System maintenance and upgrades
- Training
- Trouble resolution
Emergency Services
We offer a wide range of response times to fit your needs. Whether you’re looking for 24-hour service, 4-hour emergency calls, or project work, Source One is here for your company around the clock and throughout the calendar.
Our Call Center is monitored around the clock by experienced agents. Our agents work vigorously to ensure prompt dispatch, efficient management, follow up of service requests; and constant communication between our service staff, your company, and your corporate support staff.
Software
Our web-based system allows you to check information online and features a highly automated process from ticket entry to completion and billing. Submit your own trouble ticket. Generate your own report. When a ticket is closed, you are notified, and you have the opportunity to view its resolutions when the tickets are closed so you know the cause of the issue and the solution our team provided.
Moves, Adds & Changes
Moves, adds, and changes (known as MACs) to existing phone and audio systems are very common, especially for companies experiencing rapid growth or reorganization.
Minimal Disruption
Relocating an entire office? Opening up a new location to expand a department? Regardless of the nature of your business’ transition, Source One will execute the necessary changes efficiently and with minimal interruption.
Grows with You
A properly designed and installed phone system grows with you. This means adding phone lines, wiring new data outlets, increasing bandwidth, or upgrading accessories. Source One will coordinate the process, ensure the system works as intended, and leave you with the resources to make the best use out of it.
Do-It-Yourself VoIP MACs
Many VoIP systems allow users to conduct their own adds and changes (such as adding or removing lines) via software interface. This is one of the many benefits of Internet-driven voice systems; maintenance and service costs are virtually eliminated.